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What should I do if my order arrives damaged or incomplete?

If your order arrives damaged during transit or incomplete, you must notify us within 24 hours of receiving it. You can contact us using the same details provided for returns.

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    Shipping and returns

    DLIMIT™ offers you the following conditions that regulate purchases made through this website.

    Shipping and delivery times:

    FREE SHIPPING from €150

    For orders under €150, a shipping charge of €8 + VAT (€9.68) will be applied

    The delivery time is 3 to 7 working days.

    The DLIMIT™ team will contact the customer in case of variation.

    Returns and refunds:

    The customer may exchange an unused product, within a period not exceeding 15 days from receipt of the order. The product to be returned must have the original seals and not show signs of use.

    To send an unused product, the customer must first contact DLIMIT™.

    For more information, access our shipping and rates section and our returns and refunds policy.

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