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Privacy Policy

PLANNING SISPLAMO, S.L.
 
C/ Camí de la Font Freda nº 17 nave 4PoI. Ind. Pla d’en Coll08110 Montcada i ReixacBarcelona (Spain)
 
CIF B60530342T. (+34) 93 561 65 95Email: digital@planningsisplamo.com (mailto:digital@planningsisplamo.com)
 
Thank you for your interest in our online store. Protecting your privacy is very important to us. Below, we provide detailed information on how your data is processed.

 

1. Access Data and Hosting

You can visit our websites without the need to identify yourself. Each time a website is accessed, the web server automatically saves a file called Server-Logfile, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the provider making the access (access data) documenting the visit. These access data are analyzed solely for the purpose of ensuring the proper functioning of the site and improving our offer. This serves to safeguard, within the framework of a balancing of interests, our overriding legitimate interest in correctly presenting our offer. All access data are deleted no later than seven days after accessing the page.

 

2. Collection and Use of Data for Contract Execution and When Creating a Customer Account

 

We collect personal data when you voluntarily provide it to us on the occasion of an order, when you contact us (e.g., via contact form or email), or when opening a customer account. Mandatory fields are marked as such, as in those cases, we need the data to process the contract, handle your inquiry, or open your customer account, without which you cannot complete the order and/or account creation or send the inquiry. The data collected are evident from the respective data collection forms. We use the data you provide to process the contract and handle your inquiries. After the contract has been fully processed or your customer account has been canceled, your data will be restricted for further processing, and once the possible tax and commercial retention periods have elapsed, they will be deleted, unless you have expressly consented to the further use of your data or we reserve the right to a legally permissible subsequent use, which we inform you about in this declaration. The cancellation of your customer account can be done at any time, either by sending a message to the contact address provided below or through a function available in the customer account itself.

 

3. Data Transmission

 

For contract fulfillment, we transmit your data to the shipping company responsible for delivery, whenever necessary for delivering the ordered goods. Depending on the payment service provider you choose during the ordering process, we will transmit the payment data collected for processing the payment to the credit institution commissioned with the payment and, if applicable, to the payment service provider contracted by us or the selected payment service. In part, the chosen payment service providers also collect this data themselves, if you open an account with them. In this case, you must register with your access data for the account of the payment service provider during the ordering process, and the privacy policy of the respective payment service provider applies.

 

4. Commercial Communications

 

Newsletter

 

In accordance with Art. 6, para. 1, sentence 1, letter a of the GDPR, having obtained your express prior consent to subscribe to our newsletter, we will use the data necessary for this purpose to send commercial communications according to such consent. You can unsubscribe from the newsletter at any time by sending a message to our contact address as described here or by clicking on the link provided for this purpose in the email with the commercial communication. After unsubscribing, we will block your email address for this use, unless you have expressly consented to the continued use of your data, or we reserve the right to continue using your data in cases permitted by law, as informed in this document.

 

Commercial Information on Similar Products to Those Purchased

 

In accordance with Article 21.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, if we receive your email address in the context of selling a product or providing a service and you have not objected, we reserve the right to send you regular email offers for products from our company, similar to those already purchased. This aims to ensure the satisfaction of our legitimate interests, within a balancing of interests, in commercial communication with the customer according to Art. 6, para. 1, sentence 1, letter f, GDPR. You can object to this use of your email address at any time via the corresponding link in the promotional email or by sending a message to our email address described here without incurring additional costs beyond basic transmission rates.

 

5. Integration of the Trusted Shops Trustbadge

 

The Trusted Shops Trustbadge is integrated into this website to display our quality seal and collected reviews, as well as to offer Trusted Shops products to buyers after an order has been placed.

 

This serves to safeguard, within the framework of a balancing of interests, our overriding legitimate interest in optimal marketing of our offer by enabling secure shopping, according to Article 6, paragraph 1, letter f) of the GDPR. The Trustbadge and the services advertised with it are part of the offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. A content delivery network (CDN) provider provides the Trustbadge as part of order processing.

 

Trusted Shops GmbH uses service providers from the U.S. An adequate level of data protection is guaranteed. You can find more information about Trusted Shops GmbH’s data security here: [link provided].

 

Each time the Trustbadge is loaded, the web server automatically saves a server log file that includes the IP address, date, and time of the visit, the amount of data transferred, and the requesting provider (access data), while also logging the visit. Individual access data are stored in a security database for security issue analysis. Log files are automatically deleted at the latest after 90 days from their creation.

 

Additional personal data will be transferred to Trusted Shops GmbH to the extent that, once an order is completed, you have opted for the use of Trusted Shops products or are already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies. For this purpose, personal data are automatically collected from the order data.

 

The check to see if you as a buyer are already registered for using a product is done automatically through a neutral parameter, the email address, using a one-way cryptographic hash function with a hash algorithm. Before transmission, the email address is converted to this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.

 

This is necessary for the fulfillment of our overriding legitimate interests, as well as those of Trusted Shops, regarding the provision of buyer protection for that particular order and transaction review services according to Art. 6, paragraph 1, letter f) of the GDPR. You can find more details on this, including the right to object, in the privacy policy of Trusted Shops linked above or within the Trustbadge.

 

6. Cookies and Web Analytics

 

To make visiting our website attractive, enable certain functions, display suitable products, or conduct market research, we use so-called cookies on various pages. This serves to safeguard, within the framework of a balancing of interests, our overriding legitimate interest in the optimized presentation of our offer. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browsing session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). The duration of storage is outlined in the cookie settings summary of your browser. You can configure your browser to inform you about cookie installation and decide on a case-by-case basis whether to accept them or to block cookie acceptance in certain cases or generally. Each browser manages cookie settings differently. The management of cookies is described in the help menu of each browser, explaining how to change cookie settings. You can find this in the following links for the respective browsers:

 

  • Internet ExplorerTM
  • SafariTM
  • ChromeTM
  • FirefoxTM
  • OperaTM

 

Use of Google (Universal) Analytics for Web AnalyticsFor website analysis, this website uses Google (Universal) Analytics. The web analytics service is provided by Google Ireland Limited, a company registered and operated under Irish law with its main office at Gordon House, Barrow Street, Dublin 4, Ireland (www.google.es). This serves according to Art. 6, para. 1, letter f), GDPR, to safeguard, within the framework of a balancing of interests, our overriding legitimate interest in the optimized presentation of our offer. Google (Universal) Analytics uses methods that allow the analysis of your use of the website, like cookies. The information automatically collected about your use of this website is generally transferred to a Google server in the U.S. and stored there. By activating IP anonymization on this website, the IP address is truncated before transmission within the European Union or other EEA states. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and truncated there. In principle, the anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Once we have finished using Google Analytics, the data collected in this context will be deleted.

 

If information is transmitted to Google servers in the U.S., the American company Google LLC is certified under the EU-U.S. Privacy Shield. The current certificate can be viewed here. Under this agreement between the U.S. and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

 

You can prevent the recording of data collected by the cookie regarding your use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at this link: [link provided].

 

As an alternative to the browser plugin, you can click this link to prevent the future recording of data by Google Analytics on this website. This will install an opt-out cookie on your device. If you delete your cookies, you will need to click this link again.

 

Privacy

Intellectual Property of Software:

 

The user must respect third-party programs made available by Planning Sisplamo, S.L., even if they are free and/or publicly available. Planning Sisplamo, S.L. holds the necessary exploitation and intellectual property rights for the software.

 

The user does not acquire any rights or licenses for the contracted service regarding the software necessary for providing the service, nor regarding the technical tracking information of the service, except for the rights and licenses necessary for fulfilling the contracted services and only during their duration.

 

For any action beyond contract fulfillment, the user needs written authorization from Planning Sisplamo, S.L., and is prohibited from accessing, modifying, viewing the configuration, structure, and files of servers owned by Planning Sisplamo, S.L., assuming civil and criminal liability for any incident that might occur on the servers and security systems as a direct result of negligent or malicious action on their part.

 

Intellectual Property of Hosted Content:

 

The use of services provided by Planning Sisplamo, S.L. contrary to intellectual property laws is prohibited, particularly:

 

  • Use that violates Spanish laws or infringes on third-party rights.
  • Publishing or transmitting any content deemed by Planning Sisplamo, S.L. to be violent, obscene, abusive, illegal, racist, xenophobic, or defamatory.
  • Cracks, software serial numbers, or any other content that violates third-party intellectual property rights.
  • Collecting and/or using personal data of other users without their express consent or in violation of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
  • Using the domain’s mail server and email addresses for sending unsolicited bulk email.

 

The user bears full responsibility for the content of their website, the information transmitted and stored, hyperlinks, third-party claims, and legal actions regarding intellectual property, third-party rights, and the protection of minors.

 

The user is responsible for compliance with current laws and regulations and the rules governing the operation of the online service, electronic commerce, copyright, public order maintenance, as well as universal internet usage principles.

 

The user shall indemnify Planning Sisplamo, S.L. for expenses incurred due to any legal action where the responsibility is attributable to the user, including legal defense fees and expenses, even in the case of a non-final judicial decision.

 

Protection of Hosted Information

 

Planning Sisplamo, S.L. makes backups of the content hosted on its servers; however, it does not guarantee the restoration of accidentally deleted data by users. Similarly, it does not ensure the complete recovery of data deleted by users, as this data might have been modified and/or deleted during the period since the last backup.

 

The services offered, except for specific backup services, do not include the restoration of content preserved in backups made by Planning Sisplamo, S.L., when the loss is attributable to the user; in this case, a fee will be determined based on the complexity and volume of recovery, always subject to user acceptance.

 

Data restoration is only included in the price of the service when the loss of content is due to causes attributable to Planning Sisplamo, S.L.

 

Commercial Communications

 

In compliance with the LSSI, Planning Sisplamo, S.L. will not send advertising or promotional communications via email or any equivalent electronic communication means that have not been previously requested or expressly authorized by the recipients.

 

In the case of users with whom there is a prior contractual relationship, Planning Sisplamo, S.L. is authorized to send commercial communications about products or services of Planning Sisplamo, S.L. that are similar to those initially contracted with the client.

 

In any case, after proving their identity, the user can request not to receive further commercial information through the customer service channels.

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    Shipping and returns

    DLIMIT™ offers you the following conditions that regulate purchases made through this website.

    Shipping and delivery times:

    FREE SHIPPING from €150

    For orders under €150, a shipping charge of €8 + VAT (€9.68) will be applied

    The delivery time is 3 to 7 working days.

    The DLIMIT™ team will contact the customer in case of variation.

    Returns and refunds:

    The customer may exchange an unused product, within a period not exceeding 15 days from receipt of the order. The product to be returned must have the original seals and not show signs of use.

    To send an unused product, the customer must first contact DLIMIT™.

    For more information, access our shipping and rates section and our returns and refunds policy.

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